Bilingual Advocate

POSITION: Bilingual Advocate

DIVISION/PROGRAM: Roots of Courage - Domestic Violence Services

POSITION SUMMARY: To provide safety, structure, crisis intervention, advocacy, and non-therapeutic counseling for adult clients and children in a residential shelter.  To provide individual, group, and family advocacy to shelter residents through a trauma informed lens. Assist with processing their feelings, learning appropriate coping skills, and safety planning.  Assist parents with parenting skills and addressing the effects of domestic violence on children.  Provide advocacy intervention for the family unit and provide guidance around family communication and/or conflict on a case by case basis. Coverage may include days, evenings, and weekends. Must demonstrate a commitment to serving and working with all populations and people.

QUALIFICATIONS: Requires Bachelor’s Degree in Human Services field (or equivalent work experience) and one year experience in Human Services field.  Two years preferred.  Knowledge of domestic violence and the impact on children, and child development.  Passion for working with children and families experiencing crisis, and an understanding of generational trauma and trauma informed care.  Bilingual Spanish\English required.  CBI and CDHS Trails (child abuse and/or neglect database) checks.


  1. Adhere to Family Tree mission, vision, values, goals, and personnel policies.
  2. Maintain confidentiality of shelter, employees, and client information per Family Tree policies, state and federal laws protecting survivors of domestic violence.
  3. Work closely with Children’s Advocate to provide wrap around crisis intervention, case management and advocacy for every family residing in shelter.
  4. Support residents and help hold them accountable to house guidelines.
  5. Answer crisis phone calls.
  6. Provide information, referral, and advocacy to shelter clients and crisis call clients.
  7. Complete phone assessment and process of clients entering shelter.
  8. Orient new clients to shelter and explain house guidelines.
  9. Complete family intake and assessment with new families entering shelter.
  10. Assess each families’ need with regard to the effect of domestic violence and offer appropriate interventions and community referrals.
  11. Facilitate parent and family education and support groups.
  12. On a regular basis plan, implement and facilitate activities for families and children.
  13. Along with the Children’s Advocate, assist in the training and supervision of Children’s Program interns and volunteers.
  14. Serve as a liaison with community agencies as needed.
  15. Complete documentation, log entries, maintain case information in salesforce, and written change –over notes regarding important client information.
  16. Participate in weekly staff meetings and provide input on case management.
  17. Complete exit paperwork with the clients.
  18. Participate in the maintenance of the house and report all maintenance, food and supply needs to appropriate party.
  19. Complete house walks at the start of each shift and frequently throughout the shift.
  20. Coordinate with other Family Tree advocates including Shelter, Legal, and Outreach as appropriate.
  21. Follow Family Tree child abuse reporting procedures as a mandated reporter.
  22. Attend bi-weekly supervision with the Shelter Director. Communicate needs and concerns as they arise.
  23. Work with other Family Tree staff in a cooperative manner that allows timely completion of work and to ensure smooth flow of work in programs/departments within the agency and the community.
  24. Represent Family Tree professionally in the community.
  25. Adhere to Family Tree Women In Crisis policies, procedures, and grant goals and objectives.
  26. Complete other duties as assigned.

PHYSICAL REQUIREMENTS: Physical demands associated with essential functions include, walking, sitting, climbing, handling, stooping, kneeling, crouching, reaching, talking, hearing, and seeing (near and far acuity, depth perception, field of vision and accommodation).

SCHEDULE: Full Time, non-exempt


Email your resume and cover letter to to apply.