Case Manager

POSITION: Case Manager

DIVISION/PROGRAM: Housing and Family Stabilization - Homelessness Program

QUALIFICATIONS:  Bachelor’s degree in a human service related field plus two years of experience working with families in their homes or a comparable mix of education/experience required. Must be committed to and skilled at building relationships with under-resourced, at-risk families. Must be comfortable going into homes that may be cluttered, dirty, dark, and not air-conditioned. Must be open to learning and adapt well to change.  Must be able to be both creative and flexible in service delivery of Case Management and Case Manager duties.  Must be open to supervision and feedback.  Must have strong computer skills; prefer Word, Outlook, HMIS and Access. Prefer knowledge of metro Denver area resources.  Must be able to work independently in clients’ homes and in the community. Must be able to establish and maintain working relationships with various community providers and Homelessness Program team members. Must have access to acceptable transportation on a daily basis for home visits and various off-site meetings.  Must have a valid Colorado driver’s license, car insurance, and acceptable motor vehicle record.  Must clear background checks with Colorado Bureau of Investigation (CBI).  Proficient oral and written skills.

POSITION SUMMARY: Provide Home-Based Case Management to households who are homeless or at risk of homelessness. It is the role of the Case Manager to support program participants as they end their current housing crisis and to provide supportive services in efforts prevent future episodes of homelessness, utilizing a Housing First Program Model. Case Managers work with the entire household utilizing a 2- Gen approach.  Case Managers practice Trauma Informed Care, are culturally appropriate, individualized and strengths based. Case Managers may assist program participants with benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills and assist with the establishment of a personal support network.  Due to various funding streams, responsibilities may include but not limited to working with participants in Permanent Supportive Housing, Rapid Re-Housing and Emergency Services.


  1. Support Family Tree mission and model Family Tree values of commitment, integrity, accountability, inclusiveness, collaboration and advocacy. Adhere to and model Family Tree values of commitment, integrity, accountability, inclusiveness, collaboration and advocacy.
  2. May assist with interviewing, assessing and determining program eligibility for people who are homeless or at risk of homelessness. 
  3. Provide and document home-based case management according to specific program(s)
  4. Develop, monitor and revise housing stabilization plan with program participants.
  5. Demonstrate strong engagement skills to retain clients in a voluntary, home-based service.
  6. Understand and adhere to Case Management best practices
  7. Participate in monthly Supervision (by phone or in person).
  8. Maintain a full case load
  9. Promptly enter documentation and information into Client files and HMIS, as required
  10. Attend weekly staff meetings, supervision meetings, on-site and off-site trainings, Roundtables and other meetings as requested.
  11. Adhere to all Family Tree, Inc. established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information.
  12. Ensure a safe work environment and follow all safety procedures. 
  13. Other duties as assigned.

SCHEDULE: Because of program participants’ availability, this position schedule requires flexibility, may include afternoon and evening hours, and very occasionally, weekend hours. This is a 40 hour a week position, primarily Monday through Friday.


Email your resume and cover letter to to apply.