Technical Support Assistant

Summary

• Serve as assistant to the IT Director. Perform basic computer technology support and tasks directed from the IT Director. Ability to lift up to 40 pounds desired.

Requirements

• Completion of volunteer orientation and background check.
• Demonstrated understanding of computer software/hardware, willingness and acumen to learn.
• Must sign network technology confidentiality agreement.
• Must be able to work during typical business hours (hours per week will vary from 5 to max. 15 hours/week).
• Must have good judgement, maturity, common sense, and a high degree of responsibility.
• Must be at least 18 years of age.
• The volunteer will act in a non-discriminatory manner towards all clients, regardless of age, sex, race, national origin, religion, physical handicap, political affiliations, social or economic statues, affliction preference, or sexual orientation.  

Responsibilities

• Complete initial training.
• Complete basic computer support training hours (approx. 5 hours).
• Arrive on time during scheduled shift.
• Follow procedures for computer technical support from IT Director and complete tasks in a timely manner.
• Complete and sign and record of hours.

Benefits

• Opportunity to learn in depth technology skills in a real-time environment; customer support, computer hardware/software repair, basic network concepts, wide area networking, basic active directory tasks.
• Work experience to enhance the strength of your resume.
• On-going support, supervision, and recognition.

Getting Started

If you are interested in this position, please email Rebekah Hawthorne, Director of Volunteer Engagement at rhawthorne@thefamilytree.org.