Technical Support Assistant

Summary

  • Serve as assistant to the IT Director. Perform basic computer technology support and tasks directed from the IT Director. Ability to lift up to 40 pounds desired.

Requirements

  • Completion of volunteer orientation and background check.
  • Demonstrated understanding of computer software/hardware, willingness and acumen to learn.
  • Must sign network technology confidentiality agreement.
  • Must be able to work during typical business hours (hours per week will vary from 5 to max. 15 hours/week).
  • Must have good judgement, maturity, common sense, and a high degree of responsibility.
  • Must be at least 18 years of age.
  • The volunteer will act in a non-discriminatory manner towards all clients, regardless of age, sex, race, national origin, religion, physical handicap, political affiliations, social or economic statues, affliction preference, or sexual orientation.  

Responsibilities

  • Complete initial training.
  • Complete basic computer support training hours (approx. 5 hours).
  • Arrive on time during scheduled shift.
  • Follow procedures for computer technical support from IT Director and complete tasks in a timely manner.
  • Complete and sign and record of hours.

Benefits

  • Opportunity to learn in depth technology skills in a real-time environment; customer support, computer hardware/software repair, basic network concepts, wide area networking, basic active directory tasks.
  • Work experience to enhance the strength of your resume.
  • On-going support, supervision, and recognition.

 

Getting Started

If you are interested in this position, please email Erika Nelson, Director of Volunteer Services at enelson@thefamilytree.org